Terms & Conditions

Terms and Conditions
Last updated: 07.10.2026

These Terms and Conditions apply to all bookings, purchases, and services provided by: Keramiko
CVR: DK46237528
Address: Sølvgade 14a, 1307 København K
Email: info@keramiko.dk
Phone: +4531734531

By making a booking, purchasing a service, or using our facilities, you agree to these Terms and Conditions.



1. General Information

All bookings constitute a binding agreement between the customer and Keramiko.
Payments are processed securely through approved payment providers, including Vipps MobilePay where applicable.
All prices are stated in DKK and include VAT unless otherwise specified.



2. Booking and Payment

A booking is confirmed once payment (full payment or deposit) has been received.

If a deposit is paid: The remaining balance must be paid during the event or workshop.
Deposits are deducted from the final price of the selected product or service.
Failure to attend without cancellation within the stated deadlines will result in loss of payment.



3. Cancellation and Rescheduling Policy

Cancellation and rescheduling requests must be submitted in writing via email before the applicable deadline.
If Keramiko cancels an event or class, participants are entitled to a full refund of the paid amount.



3.1 Paint Your Own Pottery Events

Cancellation up to 48 hours before the event: Full refund.
Cancellation 48–24 hours before the event: 50% refund.
Cancellation less than 24 hours before the event: No refund.
Tickets may be transferred to another person if we are notified before the event begins.
If you arrive late, missed time will not be added at the end of the session.



3.2 Workshops (Non-Recurring Events)

Cancellation up to 72 hours before the workshop: Full refund.
Cancellation 72–24 hours before: 50% refund.
Cancellation less than 24 hours before: No refund.
Tickets may be transferred to another person if notification is provided before the workshop begins.



3.3 Ceramics ClassesDrop-In Classes (Single Sessions)

Cancellation:
Full refund if cancelled at least 48 hours before class start.
No refund if cancelled less than 48 hours before.

Rescheduling:
One reschedule permitted if requested at least 48 hours before class.

Seat Transfer:
Permitted if confirmed in writing before class begins.



3.4 4-Week Course

Validity:
The 4-week course must be completed within 6 weeks from the first scheduled class.
Unused sessions expire after this period.

Refunds:
No refunds once the first class has been attended.
If cancelled before attending the first class, the standard 48-hour cancellation rule applies.

Rescheduling:
One reschedule permitted if requested at least 48 hours before class.

Transfer:
Course seats cannot be transferred once the first class has taken place. To transfer your seat to someone else, let Keramiko know at least 48 hours before the first class.


3.5 Memberships

Memberships operate on a monthly subscription basis and must be cancelled at least fifteen days before the renewal date.

Unused hours/materials from all inclusive memberships do not carry over.

If you have any questions about which membership type best supports your creative work, you are always welcome to contact the studio to discuss your needs.


4. No Refund Policy After Participation

Once a workshop, class, or event has been attended (partially or fully), refunds are not provided based on dissatisfaction with personal artistic outcome or result.



5. Kiln Hire and Kiln Firing Services

Booking kiln services constitutes acceptance of these terms.
Ceramic firing involves inherent risks, including cracking, glaze movement, deformation, or breakage. These outcomes are not considered service faults.

Customer Responsibilities:
Work must be fully dry.
Clay and glaze must be suitable for the selected firing temperature.
Work must not pose risk to kiln equipment.
Keramiko may refuse to fire items deemed unsafe.

Liability:
The studio is not liable for damage unless caused by documented negligence.The customer is liable for damage to kiln equipment caused by their work.

Charges:
Damaged kiln shelves: 500 kr. per shelf.
Damaged kiln posts: charged at replacement cost.
Structural kiln damage: actual repair cost plus reasonable handling fee.



6. Damage During Firing (Paint Your Own Pottery Only)

If a piece is damaged during firing due to studio handling or an undetectable pre-existing defect:

If unusable:
Full refund or replacement may be offered.
If cosmetic damage only:
Partial refund or discount voucher may be offered.
Natural ceramic behavior during firing is not automatically grounds for refund.



7. Right to Complain (Reklamationsret)

Customers are entitled to a two-year right to complain under Danish consumer protection law.
The right to complain applies to items created during Paint Your Own Pottery and to ceramics made and sold by Keramiko.

The warranty does not cover:
Accidental damage
Chipping or breakage after collection
Improper use or handling
Complaints must be submitted to info@keramiko.dk within a reasonable time after discovering the issue.
No warranty is provided for items created during ceramics classes.



8. Storage and Collection

Finished pieces must be collected within 8 weeks from notification.
Uncollected items after 8 weeks may be discarded due to limited storage space.



9. Shipping

Shipping is available within the EU for selected small items.
Shipping fees are communicated at the time of purchase.
Delivery times may be up to 8 weeks due to glazing, firing, and handling.
Keramiko is not responsible for delays caused by shipping carriers. If an item arrives damaged, contact us at info@keramiko.dk within a reasonable time, ideally with a photo, and we will replace it or refund you.
Customs duties and import fees outside Denmark are the responsibility of the customer.

10. Limitation of Liability
Keramiko is not liable for:
Indirect lossesPersonal belongings brought into the studio
Allergic reactions unless caused by negligence.
Nothing in these terms limits statutory consumer rights under Danish law.



11. Force Majeure

Keramiko is not liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to fire, natural disasters, government restrictions, power outages, or illness.



12. Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.



13. Governing Law

These Terms and Conditions are governed by Danish law.
Any disputes shall be resolved in accordance with Danish jurisdiction.

Customers may also file a complaint with:
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk



14. Gift Cards

Gift cards are valid for 1 year from the date of purchase. The expiry date is shown on the gift card balance page.
Gift cards bought before 5 October 2026 are valid for 3 years from the date of purchase.
Gift cards can be used for classes, workshops, events and products on keramiko.dk, and for payments in the studio.
A gift card can be used for several purchases. Any remaining balance stays on the card until it is used up or the card expires.
Several gift cards can be used in the same order. Gift cards cannot be combined with other discount codes.
Gift cards cannot be exchanged for cash, and no change is given.
You can check the balance and expiry date at keramiko.dk/gift-card-balance.
Anyone with the gift card code can use it, so please keep it safe. If you lose it, contact us at info@keramiko.dk.
An unused gift card bought online can be cancelled for a full refund within 14 days of purchase.



15. Right of Withdrawal (Shop Purchases)

When you buy products in our online shop, you have a 14-day right of withdrawal under Danish consumer law.
The 14 days run from the day you, or someone you choose, receive the item, either by delivery or by pickup at the studio.
To withdraw, send us a clear message by email to info@keramiko.dk before the 14 days have passed, for example: I wish to withdraw from my purchase of [item], order number [number].
Return the item to Keramiko, Sølvgade 14a, 1307 København K, or hand it in at the studio, no later than 14 days after telling us you are withdrawing. You pay the cost of returning the item.
We refund the amount you paid, including the original standard delivery cost, no later than 14 days after receiving your message. We may hold back the refund until we have received the item. The refund is made to the payment method you used.
You may handle the item as you would in a shop. If it has been used, damaged or has lost value, we may deduct the loss of value from the refund.
The right of withdrawal does not apply to bookings of classes, workshops, events or other activities on a specific date or within a specific period (Danish Consumer Contracts Act, section 18(2)(12)). The cancellation rules in section 3 apply to these bookings.
For gift cards, see section 14. Memberships can be withdrawn from within 14 days of purchase. If you have started using the membership during that period, we may charge for the part you have used.